AI
KPMG Report: generative AI the main investment priority of Polish companies
The latest "KPMG CEO Outlook" study shows that 68% of CEOs in Poland consider AI to be a key investment, appreciating its potential in personalizing services. However, the challenge remains the lack of legal regulations for genAI, which raises concerns about the future of this technology.
Use of generative AI in business
Generative artificial intelligence currently occupies a leading position in the investment strategies of company presidents in Poland and around the world. According to a KPMG study, 68% and 69% of them consider AI a key area of development, despite ongoing economic uncertainty. According to Polish leaders, the biggest benefits are personalization of services and creation of new products, and on the international arena - primarily financial aspects, such as profitability growth.
- AI allows us to understand data in a way that was previously unattainable, predict market trends, personalize customer experiences and optimize operations - convinces Łukasz Dylewski, director and data science leader at KPMG in Poland.
- However, the key is the proper use of this technology. It's not just about implementing genAI, but about integrating it with the company's values and strategy. Data security, process transparency and a responsible approach to ethics are key aspects that must accompany this - adds Dylewski.
Generative AI - ethical and technical challenges
Presidents from Poland, however, see a number of challenges associated with genAI - 52% of them highlight ethical issues as a significant problem, and 80% point to technical difficulties and lack of skills necessary to implement AI.
Additionally, 88% of respondents from Poland believe that the lack of appropriate regulations governing genAI is a barrier to the success of their organization.
- As artificial intelligence becomes more and more ubiquitous, a number of questions arise regarding its application both in a business context and in an ethical one - comments Radosław Kowalski, Partner, Consulting, Data Intelligence Solutions at KPMG in Poland.
- Companies on the one hand believe that this technology will bring huge benefits, and on the other hand they are constantly looking for areas of application for which the return rate will be the highest - adds Kowalski.
Despite the challenges, most Polish presidents are willing to invest in genAI, albeit with caution regarding the pace of return on investment. They predict that significant financial benefits will be revealed after at least five years, contrary to the more optimistic expectations of their global counterparts.
GenAI and cyberbsecurity
Most CEOs in Poland (92%) also believe that generative AI can be a useful tool in detecting incidents, but at the same time they fear that this technology can be used by hackers to strengthen cyber attacks. However, due to growing awareness of digital threats, 80% of respondents in Poland claim that their organizations are well prepared for such challenges.
Company presidents in Poland see both the potential and challenges associated with the implementation of generative artificial intelligence, balancing development opportunities with the ethical and technical aspects of this technology.